We understand that downtime is expensive to your business and disruptive to your operation. Give us a call so that we may get started right away and evaluate what is needed to get you back up and running. We have the technical skills and experience to think on our feet and decide what resources we can pull together in order to get you operational as quickly as possible.
Emergency IT Service
Sometimes, what may seem like a big problem can be solved either over the telephone, or, if you have Internet available, through a remote connection. Unless there is a physical problem, involving smoke, or fried electronics that require replacement, we can solve most problems remotely, either by doing some simple troubleshooting over the phone, or using a remote access solution like terminal services, or remotely controlling a workstation.
Has your system been hacked? Is your Internet connection under attack? Are your computers infected with a fast spreading virus? Has someone taken over your server? Do you need your system secured after an employee change? These are all issues that we have dealt with in the past and know how to get under control. We have the tools and experience necessary to figure out what is going on and find a solution. We will repair the damages, find the source of the problem, and implement preventions to secure your systems.
We consider all the resources available to us whether it be placing a temporary server, offloading services to our own network, or knowing where to quickly obtain a critical replacement part. We do whatever it takes to get you operational as quickly as possible. An example of this is a customer who runs QuickBooks Enterprise on their server that crashed. In order to buy time to build a new server, we installed their QuickBooks on one of our servers for the customer to access remotely. Once the new server is up and running, the QuickBooks and Data were transferred to the new or repaired server.
We have loaner Servers, Switches, Routers, Hard Drives, and pretty much anything else to get your system back up and running so your business will not suffer.
This is one big advantage of being on a Maintenance Program with us. Not only do we provide you with Priority Service, but we would also be familiar with your overall computing environment. This is like a firefighter being familiar with a building before fighting a fire there. If you are not one of our regular customers, give us a call anyway. We charge on an hourly basis at the rate of $150/hour with a minimum of three hours per incident.
Emergencies are unfortunate, but usually our customers are better off once the problem is solved. You may wind up with a better system than you had before. You may learn and take corrective actions that will make your system more reliable. When we fix something, we fix it right and leave our customers in better shape as a result of the experience.